Shipping & returns

In-stock Toolbox orders are processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. Items that ship directly from a manufacturer or lab partner may take longer; the product page notes when that is the case.

• Standard ground: typically 3–7 business days after processing.
• Expedited: typically 2–3 business days after processing.
• Delivery estimates are provided by the carrier and are not guaranteed. Weather and carrier delays can extend transit time.

We ship to addresses within the United States, including Alaska and Hawaii. We do not currently ship to PO boxes for sensor hardware. For international or Canadian orders, contact us before ordering so we can quote freight and confirm any import requirements.

Shipping is calculated at checkout based on destination, weight, and method. Applicable sales tax is added at checkout. Duties or import fees on international shipments are the recipient's responsibility.

You will receive a confirmation email when your order ships, including a tracking number. Tracking can take up to 24 hours to show carrier activity.

Inspect your order on arrival. Report damaged or missing items within 7 days of delivery with photos of the packaging and contents. We will replace damaged goods or file a carrier claim on your behalf.

Unused, unopened items in original packaging may be returned within 30 days of delivery. Request a return authorization before shipping anything back.

• Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
• Opened sensors and electronics may be subject to a restocking fee if they are not defective.
• Test kits, reagents, sample bottles, and other consumables cannot be returned once opened, for accuracy and safety reasons.
• Custom, special-order, and clearance items are final sale unless defective.

Approved refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the return. Original shipping charges are refunded only when the return is the result of our error.

The fastest way to exchange an item is to return the original for a refund and place a new order. If you are unsure which instrument fits your lake, ask Lake Pulse before ordering. Plus, Lake Admin, and PRO subscribers can also ask the Boathouse — that guidance is included with those subscriptions.

Hardware carries the manufacturer's warranty, typically 12 months from delivery against defects in materials and workmanship. Warranty does not cover damage from misuse, improper storage, ice, or unauthorized repair. Contact us and we will coordinate the claim.

For anything order-related, email info@lakepulse.co with your order number, or use the contact form.